Refund & Exchange Policy

Last updated: 8 October 2026

1. What can be returned

• The parcel / product must be unopened, unused and undamaged, in its original packaging with the seal intact.
• The request must be made within 7 days from the day you received the parcel.
• Opened, used or damaged products cannot be refunded or exchanged, because perfume is a personal-care product.

2. Refund or exchange — your choice

• Refund: once we receive the returned parcel and check that it is unopened and undamaged, we send your money back.
• Exchange: if you prefer, you can exchange an unopened, undamaged parcel for another product. If the new product has a different price, we will tell you the difference before sending it.

3. Wrong or damaged parcel

If you received the wrong product or the parcel arrived damaged, please tell us within 7 days with a photo — we will make it right with a replacement or refund.

4. How to request a return or exchange

1. Fill in the form below with your order details and the reason.
2. Our team will contact you by phone or WhatsApp to confirm and arrange the return.
3. When the parcel reaches us and is checked, we complete your refund or send your exchange.

Return / Exchange Request Form

5. Contact us

WhatsApp: +92 312 2374227 · Contact Us